Thank you for sharing your experience with us, and I’m truly sorry that it didn’t meet your expectations. We take all feedback seriously, and I want to personally apologize for any inconvenience or frustration we may have caused.
Since your review, we’ve made some important changes — including partnering with new vendors and suppliers to improve the quality and reliability of our products. We’re committed to doing better and making sure every customer has a positive experience moving forward.
Thank you again for your honest feedback — it’s helping us grow and get better every day.
